FAQs

Q: How do I know if a piece of jewelry will fit me?

 A: We provide detailed size information for each piece of jewelry on our website. You can also refer to our sizing guide to find the best fit.

Q: How long does it take to receive my order?

A: Our shipping times vary depending on your location and chosen shipping method. Standard shipping can take 3-7 business days, while expedited shipping can take 1-3 business days.

Q: Can I return an item if I'm not satisfied?

A: You can return any item within a specified time frame for a full refund or exchange. Please refer to our return policy for more information.

Q: How can I pay for my order?

A: We offer a range of secure payment methods, including credit and debit cards, PayPal, Apple Pay, and Google Pay. You can choose the plan that suits you best.

Q: Is my personal and financial information safe?

A: We use advanced encryption and security technologies to protect your personal and financial information. We also follow strict protocols to ensure your data is safe and secure.

Q: Can I cancel an order?

A: You can cancel an order if it has not yet been shipped. Don't hesitate to contact our customer service team as soon as possible to request a cancellation.

Q: Do you offer gift wrapping?

A: Yes, we offer gift-wrapping services for an additional fee. You can add this option to your order during checkout.

Q: Can I track my package?

A: Yes, we offer package tracking services. You will receive a tracking number once your package has been shipped, which you can use to track your package online.

Q: How can I contact customer service?

 A: You can contact our customer service team via email or phone. Our team is available to assist you with any questions or concerns.